Refund Policy
We want you to buy with confidence. This policy explains when you can get your money back and how to ask.
1. 14-day money-back guarantee
If you buy a challenge or course and decide within 14 days that it is not for you, email us and we will refund the full amount you paid. You do not need to give a reason.
The only condition: you have not completed more than 50% of the lessons or downloaded the full template pack. This keeps the guarantee fair to everyone and stops the content being consumed for free.
2. After 14 days
After 14 days purchases are final, except where we fail to deliver what was promised (for example a product is withdrawn, or access cannot be activated and we cannot fix it within 3 business days). In those cases we refund in full regardless of timing.
3. What is not refundable
- Purchases made with platform points (XP) rather than money.
- Orders where account sharing, content redistribution or chargeback abuse has been found.
- Results you did not get: we refund for a product that does not do what we said it does, not for a channel that did not grow. See our Terms — no income or view outcome is promised.
4. Deposit-refund challenges
Some challenges let you earn your deposit back as platform points by completing every task on time. That is a completion reward, paid in points, and is separate from this cash refund policy. The rules for each challenge are on its page before you join.
5. How to request a refund
- Email support@ymm.vn from the address you used at checkout.
- Include your order number (it looks like
PB3xxxx, or the Polar / Lemon Squeezy order number on your receipt). - We reply within 2 business days. Approved refunds are issued through the merchant of record (Polar or Lemon Squeezy) to your original payment method; banks and PayPal usually show it within 5–10 business days.
6. Currency and fees
Refunds are issued in the currency you paid in, for the amount we received. Any currency-conversion difference or fee charged by your bank is outside our control.